Data Controller: ClaimRite Ltd, Unit 7 Cave Street, Swansea SA5 8JY
Contact for queries: Lee Roblin
Our website address is https:/claimrite.co.uk
What is the purpose of a Privacy Notice?
This Privacy Notice explains how ClaimRite Ltd looks after your personal data when we provide our services, in accordance with applicable legislation intended to protect your personal data and privacy, including the General Data Protection Regulation rules.
By providing your personal data you acknowledge that we will only use it in accordance with this Privacy Notice.
At ClaimRite, we highly value your privacy. We set out here our policy regarding holding and using any personal information provided to us through our website or through other means. We may use this information to contact you by post or email to send you details about our services or other information where we have consent or a legitimate interest to do so.
We will not sell, licence or transmit that information to third parties without your consent unless we are required to do so by legal, judicial or governmental proceedings, or unless expressly authorised by you. We take all reasonable measures to protect your information while it is in our care. We will correct any inaccurate information as promptly as possible.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
What personal data we collect and why we collect it.
We will only use your information on the basis that it is necessary to administer your insurance contract or help you make a claim. Where we need to pass information to other firms, it will only be for that purpose. These firms will be Insurers, other insurance brokers, price comparison sites and firms handling claims. It includes finance providers and firms that process or administer our records.
When we contact you, it will either be for the above reason or because we have a legitimate interest in marketing related products. For any other marketing, it will only be with your consent and you will be able to withdraw your consent or unsubscribe easily at any time.
How we will use the information you give us.
ClaimRite will use your information on the basis that it is necessary to administer your insurance claim under the contract between us and you. Where we need to pass information to other parties, it will only be for that purpose. These parties will be insurers, loss adjusters and specialists such as surveyors, restoration experts and building contractors.
We will only market to you with your consent or because we have a legitimate interest to do so. You may object to this at any time. We will not use your information for any marketing purposes other than for our loss assessing services. We will not pass your information to any other third party for the purpose of marketing.
If we need to obtain information which is by nature sensitive, for example, criminal convictions, we will only do so for the purpose of administering your insurance claim. We will be able to do so using the legal basis of Substantial Public Interest. This is because access to insurance is deemed as being in the Public Interest.
We will not transfer any information to a country outside the EU.
We will use your personal data lawfully and in a transparent way and collect it only for the valid purposes we have told you about. We will keep it secure and confidential and only for as long as is necessary.
What other types of information do we need?
Under certain circumstances, we may also need details of criminal convictions and details of previous insurance claims. We may also require details of whether you have had County Court Judgements or been made bankrupt.
We will only collect what is necessary and protect it with appropriate security measures. If we need to obtain information which is by nature sensitive, we will only do so on the basis that it is in the public interest – for example, to fight crime, prevent fraud or to make sure insurance is available.
How do we obtain your information?
We may gather it from the information you submit to our website, by telephone, face to face or by email. We may receive it from insurers, insurance brokers, loss adjusters and other firms handling claims.
We may also obtain it from public resources such as Land Registry and Companies House.
How do we ensure the safety of your personal data?
We have put in place appropriate security measures to prevent your personal data from being lost, used or accessed in an unauthorised way. Also, we limit access to your personal data to those employees, contractors and other third parties who have a business need to use your data in enabling us to provide our services. They will only process your data on our instructions and are subject to a duty of confidentiality.
What are my legal rights?
You have the right to complain to the Information Commissioner at ico.org.uk, Tel 0303 123 11132.
You can obtain a copy of your personal information from us without charge by contacting us at the address above or below. This may include the right to transfer information to others:
You have the right to ask us to correct information.
You have the right to ask us to delete your information or stop using it unless it is necessary for us to retain it for regulatory compliance or legal purposes.
If you have any questions about ClaimRite Ltd data policy you can write to Data Protection, ClaimRite Ltd, Unit 7 Cave Street, Swansea, SA5 8JY
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How long we retain your data.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.